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首頁 > 售后服務 > 返修/退換 > 退款貨說明

退款貨說明

發布時間:2015-06-22
發布人:鑫方盛商城
瀏覽次數: 404275

1、退換修流程

鑫方盛商城為您提供了在線受理退換貨的服務,您只需要登錄您的帳戶,點擊“我的訂單”/“客戶服務”/“返修/退換貨頁面中在線提交申請信息即可。


33.退換貨流程圖.bmp


2、操作幫助

登陸鑫方盛商城后,點擊“我的訂單”/“客戶服務”/“返修/退換貨”頁面,出現返修及退換貨首頁,點擊"商品申請"即可操作退換貨及返修。

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3、商品返回補充說明

產品出現問題,請您點擊"我的訂單"/“客戶服務”/“返修/退換貨”申請單告知我們,申請單由售后專業人員審核,期間您可能會接到售后客服專員來電詢問商品狀況。審核通過后,如果20天內售后客服未收到您的商品,您的返修單將自動審核不通過。如有問題可重新提交返修/退換貨申請。

 

4、售后服務運費規則


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雙免:雙向免費,即退貨或換貨所有產生的運費均有鑫方盛承擔。 

單免:單向免費,即根據責任鑒定由責任承擔方承擔退換修產生的來回運費。

商品返回地址

如您需要查詢商品返回地址,請查看手機短信或進入"查看返修/退換貨記錄"進行查詢。

為了盡快給您處理問題,請在包裹內放置紙條注明原訂單號和售后服務單號,以便我們能快速識別為您處理。

      
通博彩票

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